wasiat FAQ

No. We at wasiat allow one account per person. If you open multiple accounts using the same email, phone number, or identity documents, we will close all but one and may restrict your access. This policy helps us prevent fraud and comply with anti-money-laundering regulations. If you have forgotten your password or cannot access your existing account, contact our support team — we can help you recover it rather than opening a new one. If you believe your account has been compromised, we can reset your credentials and review your transaction history to ensure no unauthorized activity occurred.

Opening an account on wasiat takes four steps. First, provide your email, mobile number, username, and password. We send a verification code to your email — enter it to confirm. Second, upload a photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Our compliance team reviews these documents within one to three business days. Third, while verification is in progress, you can browse our markets and game rules. Fourth, once your documents are approved, add a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account) and make your first deposit. You can then access all football markets, live-dealer tables, and slot games on wasiat.

Yes. We at wasiat support deposits and withdrawals via virtual accounts from mobile banking, local payment, online payment, and e-wallet. When you add a bank as your deposit method, we generate a unique virtual account number for you. You transfer funds from your personal bank account to this virtual account, and the deposit appears in your wasiat balance within one to two hours. Withdrawals to your bank account follow the same process in reverse — you request a withdrawal, and we send funds to your registered bank account. Virtual account transfers are available during standard banking hours and may take longer during holidays like Idul Fitri or Idul Adha. If your transfer does not arrive within the expected window, contact our support team with your transaction reference number.

Deposit minimums and maximums vary by payment method. E-wallets like mobile banking, local payment, and online payment typically have lower minimums (around our welcome offer) and moderate maximums (our welcome offer per transaction). Bank virtual accounts (e-wallet, mobile banking, local payment, online payment) and e-wallet transfers support higher amounts, with minimums around our welcome offer and maximums depending on your bank's daily transfer limits. mobile banking and local payment fall between these ranges. We do not charge deposit fees — all funds go directly to your wasiat balance. If you need to deposit a large amount, you can make multiple transfers or contact our support team to discuss options. Withdrawal minimums are typically our welcome offer, and processing times depend on your chosen method and your bank's settlement schedule.

We at wasiat cover major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other regional competitions. Markets include match outcomes, goal totals, handicaps, and live-in-play options during matches. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile, with coverage of regional and international tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The full list of available markets updates daily based on fixture schedules and tournament calendars. Check the wasiat app or website for the current lineup.

Bonus offers on wasiat come with specific terms that you should read carefully before accepting. Typical terms include a minimum deposit requirement, a playthrough or rollover condition (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to slots or live-dealer tables, not football markets), and an expiration date. We do not offer guaranteed-win bonuses or fixed percentages — all offers are subject to terms and conditions. Before claiming any bonus, review the full terms on the promotion page or contact our support team to confirm eligibility and requirements. Bonuses are optional — you can deposit and play without accepting a bonus offer.

We at wasiat protect your personal information using encryption, secure servers, and strict access controls. Your account credentials, deposit methods, and transaction history are encrypted in transit and at rest. We do not sell your data to third parties. We share information only with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance partners, and law enforcement where required by local law. Your KYC documents (ID and proof of address) are stored securely and used only for identity verification and anti-money-laundering compliance. You have the right to request access to your stored data, correct inaccuracies, or request deletion subject to legal retention requirements. For details, read our privacy policy

Our support team is available through in-app chat and email during standard business hours. Response times typically range from a few minutes to a few hours depending on the volume of inquiries. For urgent account issues — such as suspected unauthorized access, missing deposits, or withdrawal problems — contact us immediately through the in-app chat or email. We prioritize account-security and transaction issues. For general questions about game rules, payment methods, or account setup, you can also check this FAQ or our terms and conditions page. If you contact us outside business hours, we will respond as soon as our team is available.